Refund policy

Returns
Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Customized Products may not be returned or refunded as long as they were done to the specifications of the approved design by the customer.

To complete your return, we require a receipt or proof of purchase.

Any item not in its original condition, is damaged, missing parts for reasons not due to our error, or any item that is returned more than 10 days after delivery are not eligible for a refund.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days.

Late or missing refunds
If you haven’t received a refund after the 5-7 business days after your items were returned to us, please email orders@getmasnow.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@getmasnow.com and send your item to: Minkus Advertising Specialties, 6401 E. 22nd St., Tucson AZ 85710, United States.

Shipping
To return your product, you should mail your product to: Minkus Advertising Specialties, 6401 E. 22nd St., Tucson AZ 85710, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.